Last updated: November 13, 2026

Who we are

Bay Cleaning ("we", "us") is a house cleaning company in the Dallas-Fort Worth area of Texas. Our first location is Bay Cleaning of Frisco. This policy explains what information this website and our booking process collect, and what we do with it. Questions? Call or text (945) 294-3935.

What you give us

When you send our booking form, we receive your name, phone number, the service you want and your town. If you add them, we also receive your email, preferred date, home size, street address, bedrooms and bathrooms, add-ons, notes, anything you type in the "Other" box, and whether it's OK to text you. We also receive the price details from our calculator if you used it, and the page you sent the form from.

When you call or text us, we receive your phone number and whatever you send. To clean your home, we may also ask for your address, how to get in, details about pets, and anything you'd like the team to know.

What the website collects on its own

We don't run analytics or advertising trackers on this site, and the site doesn't set its own cookies.

Our web host, Vercel, processes standard request data such as IP address, browser type and the pages requested, so it can deliver and protect the site.
Our fonts load from Google Fonts, so Google receives your IP address when a page loads.
If we turn on online scheduling, the booking calendar is provided by Calendly, which may set its own cookies. Calendly's privacy policy covers what it collects.

How we use it

To reply to you, set up your clean, and confirm the day and price.
To do the work: get into your home, follow your instructions, and send you photos when we finish if you're out.
To bill for our services and keep the records the law requires.
To handle questions, re-clean requests and anything else you ask us for.

Calls and texts

When you send the form, you agree that we can call you about your request. We text you only if you check the box on our form or text us first. Message and data rates may apply. Reply STOP to any text from us, or just tell us, and we'll stop texting you.

Photos of your home

We take photos of your finished home to send to you. We won't post photos of your home publicly without your permission.

Who we share it with

We don't sell your personal information. We share it only with services that help us run the website and the business, and only for that purpose:

FormSubmit (formsubmit.co), which delivers booking form requests to our email.
Airtable, where we keep booking requests so we can follow up and schedule your clean.
Calendly, if you book through our online calendar.
Vercel, which hosts this website and runs the code that saves your request.

We may also share information if the law requires it, or to protect our team, our clients or our business.

How long we keep it

We keep your information for as long as we need it to clean for you and to meet our legal, tax and accounting obligations.

Keeping it safe

We take reasonable steps to protect your information, including any entry details you share with us. No website or email system is perfectly secure, so please don't send anything through the form that you wouldn't want in an email.

Children

This site is meant for adults booking cleaning services. We don't knowingly collect information from children under 13.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it, unless we're required to keep it. Call or text (945) 294-3935.

Changes to this policy

If we change this policy, we'll update this page and the date at the top.

Privacy Policy